TERMS & CONDITIONS
Everything your home deserves
TERMS & CONDITIONS
These Terms and Conditions are subject to updates. For the latest version, please refer to our website. By accessing our website, you agree to these Terms and Conditions. You can save or print a copy for your records. These Terms and Conditions govern all transactions conducted through our website, email, or telephone.
(TERMS AND CONDITIONS FOR ORDERS PLACED BY TELEPHONE, E-MAIL, OR VIA OUR WEBSITE AS OF 01/01/2024)
Please review these Terms and Conditions carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using our Services and exit the Labok’s Website. Continuing to use the Website or placing orders constitutes acceptance of these Terms and Conditions.
Throughout these Terms and Conditions, “we”, “us”, “our”, “manufacturer”, or “seller” refers to Labok. “You” or “your” refers to the user of the Services.
ENTIRE AGREEMENT
By accepting orders, buyers agree to all terms and conditions herein. Acceptance of delivery by the buyer indicates assent to these terms and conditions. These terms and conditions constitute the entire agreement between the parties. No additional terms or conditions shall be binding unless approved in writing by an officer of the manufacturer.
INEVITABLE ACCIDENT
Completion and delivery dates provided are estimates only. LABOK is not liable for delays due to inevitable accident or causes beyond its reasonable control, including but not limited to government actions, shortages, labor difficulties, or natural disasters. In case of delay, LABOK shall have additional time for performance as necessary.
PRODUCT FEATURES
- LABOK reserves the right to discontinue or modify products without notice.
- Hand-applied finishes may vary in color and tone. No guarantee is made for exact finish matches or against fading over time. Minor variations and anomalies in materials are inherent and contribute to their natural beauty.
- Product descriptions and illustrations are approximations. Handmade items may exhibit slight variations.
- Upholstered products may vary up to 5cm in dimension due to the handmade process. Custom dimension requests may be subject to additional charges.
- Mattresses are not included with beds.
- Fabric warranties do not cover fading. Other warranties are excluded except as expressly stated herein.
- Design changes may occur without notice. Images may differ from the final product.
- Material colors may vary depending on the viewing device.
- Orders are subject to fabric availability. LABOK is not responsible for fabric unavailability from external brands.
PRODUCT CUSTOMIZATION
- Customization is available for contract specifications, subject to additional charges.
- Design fees may apply for extensive drawings or renders, non-refundable once paid.
- Specific dimension or finish customization may incur additional fees.
- Lead times for custom orders may be extended.
- Custom orders are non-returnable.
- Fabric quantity requirements must be confirmed with us.
PRICES
- Prices do not include transportation costs.
- Standard packaging is included; specific packaging may be charged accordingly.
- Retail prices are subject to change without notice.
- Prices are per unit and do not include VAT or other taxes, which are added separately.
- Buyer is responsible for all taxes and excises.
SHIPPING POLICY
- Shipping costs are not included and are quoted separately.
- Client-managed transportation releases LABOK from liability during transit.
- Shipment includes door-to-door, drop-off service only. Additional services are charged separately.
- LABOK may issue export documents for orders outside Pakistan, subject to fees.
STORAGE
- Storage fees may apply if payment or shipping arrangements are not made within ten business days after order readiness.
- After one month, unpaid orders may be placed in stock and require full payment for release.
STOCK
- Limited stock is available for immediate shipment. Contact us for availability.
SAMPLES
- Samples of standard finishes are available for purchase upon request.
PACKAGING
- Standard packaging is included. Specific packaging requests may be subject to charges.
CERTIFICATIONS
- Certification services are available for a fee. Contact us for details.
CLAIM AND RETURN POLICY
- Claims must be made within 24 hours of receipt with supporting photographic evidence.
- Buyer is responsible for return shipping to designated.
- Unresolved claims may be canceled after 20 days without response.
PAYMENT CONDITIONS
- Standard products require 50% payment to initiate order and 50% before shipping.
- Custom-made products require 70% payment to initiate order and 30% before shipping.
- Orders commence production upon confirmation of payment.
- Payments are non-refundable.
- Ownership of products transfers upon full payment receipt.
- Order lead times start upon production initiation.
WARRANTY AND DISCLAIMER
No warranties are provided. LABOK determines repair or replacement as appropriate.
CONTRACT/HOSPITALITY ORDERS
Contract orders are subject to special pricing based on quantity and features. Contact us for quotes.
LIABILITY
LABOK is not liable for indirect or consequential damages arising from goods sale.
Terms are subject to change without prior notice.